Data Deletion Instructions

1. Introduction

Lcode Technologies Private Limited ("Lcode", "we", "our", "us") is an India-based fintech company providing financial services via WhatsApp and other digital platforms.

We are committed to protecting your privacy and complying with applicable Indian laws, including:

• The Information Technology Act, 2000
• Applicable RBI guidelines
• AML (Anti-Money Laundering) and KYC requirements

2. How to Request Data Deletion

If you wish to request deletion of your personal data associated with our WhatsApp services, you may:

• Send a WhatsApp message with the keyword “DELETE DATA” to our official WhatsApp number.
• Email us at: support@lcodetechnologies.com
• Submit a request via our website support page.

For security purposes, identity verification may be required before processing your request.

3. Data Eligible for Deletion

Subject to verification and regulatory requirements, we may delete:

• WhatsApp conversation records stored on our servers
• Personal contact details linked to WhatsApp interactions
• Marketing preferences and communication history
• CRM and customer support records

Deleted data will be permanently removed from active systems and anonymized in backups within a reasonable timeframe.

4. Data That May Be Retained

As a fintech company operating in India, certain records may be retained as required by law and regulatory authorities.

• KYC documentation
• Transaction records
• Audit logs
• AML monitoring records
• Fraud prevention records

Such data will only be retained for legally mandated periods and will not be used for marketing purposes.

5. Processing Time

Data deletion requests are processed within 7–30 business days, depending on verification and regulatory review requirements.

You will receive confirmation once your request has been completed.

6. Contact Information

Lcode Technologies Private Limited

Email: support@lcodetechnologies.com

Website: https://lcodetechnologies.com/